Privacy Policy

Introduction

We are committed to protecting the privacy of your personal information while using our website, products or services. In this policy, SynoCode sets out how we collect and use personally identifiable information and personal data, including information that you provide to us.

You can travel through most of our site without giving us any information about yourself. Sometimes, we do need information to provide services that you request and this statement of privacy explains data collection and use in those situations. Please read the complete privacy statement. By using our website, you consent to the collection, sharing and use of information as described here.

Collecting your Personal Information

Personal information is information that identifies you individually, such as your name, address, email address, company name, phone number, or other identifying information that is specific to you.

Generally, personal information is collected when you are a customer or potential customer of us or when you are asked to register for such items as events, newsletters, reports, software or documentation downloads, or discussion groups. Personal information collected by SynoCode often is limited to your name, e-mail address, language, country or location, but may include other information when needed to provide a service you requested or to support your use of our products.

As a convenience to our site visitors, we may provide links to other web sites that are not governed by this privacy policy. These linked sites are not under the control of SynoCode, and we are not responsible for the protection and privacy of any information which you provide whilst visiting such sites.

Use of your Personal Information

We use your personal information for the following primary purposes:

  • To make the site easier for you to use by not making you enter your personal information more than once.
  • To help you quickly find software, services or information.
  • To help us create and deliver content most relevant to you.
  • To alert you to product upgrades, special offers, updated information and other new services from us.
  • To help us optimize our customer relationship management.
  • To improve your user experience with our websites, products and services.
  • To help us troubleshoot any problems you might experience with our products and services.

We will not use personal information in a way that is incompatible with the purposes for which it has been collected or subsequently authorized by the individual.

We may periodically send you promotional emails or news about our company and our products which we think you may find interesting using the email address which you have provided. To opt-out of distributions at any time, please use your email to send to qlik_marketing@synocode.com.

Sharing your Personal Information

Any information you provide while visiting the our site or otherwise may be used by SynoCode or vendor with whom we share it. SynoCode will only share personal information to the extent needed to perform the uses listed above, and will take such steps as are necessary to safeguard personal information. For example, our vendors and partners are required to keep such personal information confidential and not to use it other than for the purposes intended. SynoCode does not sell or rent personal information to third parties unless you have given us permission to do so.

SynoCode may disclose your personal information, without notice, to comply with legal requirements, including any regulation, in relation to legal proceedings or investigations by governmental or law enforcement agencies, including criminal investigations, or to meet tax or other reporting requirements, including to (a) comply with legal process served on SynoCode or the site; (b) protect and defend the rights or property of SynoCode, and, (c) act in urgent circumstances to protect the personal safety of users of SynoCode, its Web sites, or the public.

Security

SynoCode will employ reasonable precautions to protect personal information from loss, misuse and unauthorized access, disclosure, alteration or destruction. Such measures may include the use of password protection and restricting access to personal information to those with a legitimate purpose in receiving the information.

SynoCode takes reasonable steps shall be taken to help ensure that the personal information is reliable for its intended use, accurate, complete and current. Reasonable steps shall also be taken to accommodate privacy preferences, such as restricting access to the personal information to those who have a legitimate business need to know the information, anonymizing certain information, or assigning codes or pseudonyms when the actual names are not required for the purpose at hand.

Employees who have access to such personal information shall be trained regarding this Policy, advised that they are responsible for fully complying with the privacy principles articulated in this Policy and instructed that violations of these principles shall result in appropriate discipline up to and including termination.

While we take reasonable precautions against possible security breaches of our Web site and records no website or Internet transmission is completely secure and we cannot guarantee that unauthorised access, hacking, data loss, or other breaches will never occur.

Cookies

By visiting our site cookies will be placed on your device (computer, mobile or tablet). A "cookie" is a small text file that is placed on your device by websites you visit. Some of the cookies we use are strictly necessary to operate our site. Others relate to the site's performance and functionality and to your preferences. SynoCode uses the following cookies on this site:

1. Strictly necessary: These cookies enable the website to function correctly and deliver the services and products you have requested. These cookies do not gather information about you that could be used for marketing or remembering sites you have visited on the internet.

2. Performance & Functionality: These cookies do things like remember your preferred language, understand your preferences and associates users to any forms you submit to use to enable pre-completion of subsequent forms. Other cookies are placed only for the time or session you visit our site or whether you are a new or returning visitor to our site. These cookies may remain on your computer anywhere from the duration of your session for up to five years.

3. Analytics: We use Google Analytics to help the website analyze how our site is used, such as allowing us to compile reports on website activity and providing us other services relating to website activity and internet usage. The information generated by the cookie about your use of the website will be transmitted to and stored by Google.

Visit Google privacy policy for information about how Google uses data and you can go to Google Analytics to find out more, including how to opt out.

4. Third Party Remarketing Cookies: These are cookies used by third-party companies that we trust to show you ad banners on other websites. We use the Doubleclick cookie which is part of the Google Analytics cookies to inform, optimize, and serve ads within the Google content network to previous visitors of our site who have already shown interest by visiting us. The DoubleClick cookie enables remarketing for products like AdWords on the Google display network. For more information on DoubleClick, you can visit Google's Ads Preferences Manager to manage the settings or even to opt out.

You can also generally opt out of the use of cookies by changing your browser settings. For more information about cookies, visit http://www.aboutcookies.org. If you choose to not have your browser accept cookies from the SynoCode site, you will be able to view our sites, however, you will not experience a personalized visit, nor will you be able to subscribe to the service offerings on the site.

Access

Where allowed by law, you may request access to the personal information SynoCode holds about you. You should make the request in writing and we will respond to that request in line with local laws. If you have a legal right of access, that right also allows you to correct, amend or delete that information when it is inaccurate.

If an individual becomes aware that the information SynoCode maintains on him or her is inaccurate, the individual may contact the individuals listed in the Enforcement section of this Policy.

There may be circumstances when SynoCode is unable to provide access to your personal information. SynoCode may also deny or restrict access for legally permissible reasons, such as situations where the information contains references to other individuals and it is not possible to separate out your personal information, or where it cannot be disclosed for legal, security, or commercial proprietary reasons. SynoCode will endeavor to advise you of any reason for denying or restricting an access request.

Children's Privacy

SynoCode does not knowingly or intentionally collect information from anyone under the age of 13, and we request that anyone under the age of 13 does not submit personal information. If we become aware that someone under the age of 13 has submitted personal information, we will delete the information from our records.

Contact Information

Inquiries or complaints regarding this Policy should be directed to Lien Ip, Director, 5B, UWA Building, 18 Connaught Road West, Sheung Wan Hong Kong; phone: +852 3170 2772; e-mail: info@synocode.com

Changes to this Statement

SynoCode reserves the right to modify or update this privacy statement at any time without notice.